Concerns and Complaints
At Walton Pharmacy, we aim to provide the highest quality of service. However, if you have any concerns or feel we have not met your expectations, we want to hear from you so we can improve.
How to Contact Us
Pharmacy Address: 12 Walton Street, Walton-on-the-Hill, Tadworth, Surrey, KT20 7RT
Telephone: 01737 813251
To submit your concerns or feedback online, please visit our contact page:
Go to Contact Us PageOur Investigation Process
We follow the official NHS procedure to ensure your concerns are handled fairly:
- Acknowledgment: We will acknowledge your concern or complaint within 3 working days.
- Investigation: The Pharmacist or Pharmacy Manager will investigate the matter and may contact you for further details.
- Response: We aim to provide a full written response within 20 working days, detailing our findings and any actions taken to prevent a recurrence.
Escalating Your Concerns
If you are not satisfied with our local resolution, you can contact the following independent bodies:
NHS England
- Phone: 0300 311 22 33
- Post: NHS England, PO Box 16738, Redditch, B97 9PT
The Health Service Ombudsman
If you remain unhappy after an NHS investigation, you can visit www.ombudsman.org.uk or call 0345 015 4033.
General Pharmaceutical Council (GPhC)
For concerns regarding the professional conduct of a pharmacist, contact the GPhC.