How long will it take to process my refund?

We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.

Once you’ve cancelled the contract, you have a legal ‘duty of care’ to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.

Fuss Free Returns

If you would like to return an item please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.

Due to safety reasons we can not take medicines back. Other items have a 28 days cooling off period. Please note that we are unable to accept returns for the following unless they are damaged or faulty: Perishable items. Medicinal products or services. Unsealed items with a protective seal due to health protection or hygiene reasons.

   Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement. Please note, this does not affect your statutory rights..

To arrange a return please call us.

Where to send items back

Once our Customer Care team have been notified, and you have a returns number please arrange postage to:

Walton Pharmacy, 12 Walton St, Tadworth KT20 7RT

Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we’d recommend sending all returns via a recorded delivery service.