2 X COVID-19 PCR home test kit Day 2 & 8 COVID PCR Test Freepost

Terms & Conditions

Our money-back guarantee ensures that you receive a full refund if you change your mind after purchasing your kit and it has not yet been dispatched. The refund will be delivered within 10-14 business days

If you have ordered a kit and inform us that you no longer wish to use our service within 14 days after the kit has been dispatched, and your barcode has not yet been registered, a refund will be given once the kit is returned in its original condition (unused), . Postage fees are not refunded. If you have already registered your kit, no refund will be given as the kit has been activated, and therefore used.  Your refund will be processed once your kit is returned back to us

Walton Pharmacy provides screening on a best endeavours basis using test kits approved for use in the UK and Europe. Testing provides a historic, momentary result. An individuals health status can change between sampling and reporting of result. All results are based on the sample specimen provided and do not take into account any clinical assessment or patient diagnosis. It is therefore imperative to closely follow sampling instructions and ensure a good quality of specimen collection. Specimens of poor quality may fail processing or provide inconclusive results on test instruments. These will not be refunded. In such cases it is advised that the individual purchase a new test kit for a retest.

*Walton Pharmacy prides itself on speedy sample turnaround and aims to provide these results within 24-48 hours of receipt of sample specimen to the lab however accepts no liability in the event of a testing delay. All test results and turnarounds are indications and not guarantees. The laboratory operates 7 days per week (closed 25th Dec & 1st Jan, turnaround times over these dates will be extended), Royal Mail delivers to our lab Monday – Saturday however individuals should check with Royal Mail for delivery dates through Christmas and other holidays.

All shipping and transport is provided by third parties (Royal Mail/DPD) for which Walton Pharmacy is not responsible or liable for delay, loss or damage to tests.

If you have returned your sample to the lab and have received a result within 24 to 28 hours, you will not receive a refund.

This test is designed as a screening test for both symptomatic and asymptomatic individuals and groups. In the event of a positive result and/or displaying symptoms of COVID-19, please follow current government guidelines. Positive results will be passed to PHE for feeding into the NHS track and trace system.

Due to the constantly changing rules and regulations, individuals are responsible to assess the suitabilty of this test, as well as the returns options against the test requirements for their airline/destination country. Assured Screening is unable to provide any advice or guidance with regards to acceptance criteria for airlines/countries and accepts no liability for this.

Returns

If you cancel your test before we post the item, we will process a full refund.If your test has been shipped but you no longer wish to use it, we can offer a refund on receipt of the unused kit , less a 25% administration and restocking fee.Once a test has been submitted to the laboratory or returns network, it will be processed upon receipt and is non-refundable.